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Return and Exchange Policy

The gist of our return policy, but please continue to read until the end for a detailed explanation:

  • Full refund within 30 days of receiving the item
  • FREE shipping within the United States
  • Items that have been engraved, altered, resized, or damaged in any way cannot be accepted for return
  • Custom made items are accepted for return, on a case by case basis, minus a 15% restocking fee

Starlanka Fine Gems, Inc. wants you to absolutely love your purchase. So, if you don't absolutely love it, you may return or exchange your Starlanka Fine Gems, Inc. merchandise within 30 days after you receive your product and we will issue a full refund. Please note that items showing signs of wear or those that have been engraved, altered, resized or damaged in any way cannot be accepted for return.

To return or exchange gemstones and/or jewelry, please follow these directions:

Please email: info@bluesapphirestones.com to request a return shipping label (United States only) or an Return Merchandise Authorization (RMA) number.  Make sure the subject says: "Item Return". Please include the reason for your return.

Package your item securely including all original packing and collateral items.

Return shipping is free and fully insured via UPS.  However, if you are located out of the US or you decide you would like to ship out the item yourself please keep in mind the following:

Insurance is the responsibility of the individual. Both FedEx and UPS will not insure gemstones. Please ship your package via US Postal Service Registered mail insured for the total value of the contents. Also, request a return receipt for confirmation that your shipment has reached our office.

All authorized returns should be sent to our office at:

Starlanka FG, Inc.
650 S. Hill Street, Suite 916
Los Angeles, CA 90014

Please follow these instructions exactly, failure to do so will prevent the processing of your return or exchange.

Please allow 7 business days for the processing of your return or exchange from the date we receive your package. Additionally, refunds on your credit card may take an additional 3 -5 business days to appear on your credit record as your banking institution may require additional days to process and post the transaction to your account once the information is received from Starlanka Fine Gems, Inc.

Special Orders or Custom Orders

Special orders may only be canceled within 24 hours of being placed.

After the 24-hour window, special orders or custom orders are both non-refundable and non-exchangeable unless approved prior to purchase.

Special or custom orders that are approved for return will be refunded, except for a 15% restocking fee.

Repairs and replacement

Repairs are of no charge within 90 days after you have received your item. Please note that all repairs are handled individually and after the first 90 days after receipt are at the customer’s expense. Please follow these directions for repairs and replacements:

Please email: info@bluesapphirestones.com and we will reply with an estimate of the cost for the repair and further instructions. Make sure to include your name, address, phone number and e-mail address, and note the reason for repair.

All Repairs should be mailed to:

Starlanka FG, Inc.
650 S. Hill Street, Suite 916
Los Angeles, CA 90014

All items returned for repair must comply with all of the terms of the return policy described above.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@bluesapphirestones.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bluesapphirestones.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping

Return shipping is free and fully insured via UPS within the United States only.  However, if you are located outside of the US or you decide you would like to ship out the item yourself please keep in mind the following:

Insurance is the responsibility of the individual. Both FedEx and UPS will not insure gemstones. Please ship your package via US Postal Service Registered mail insured for the total value of the contents. Also, request a return receipt for confirmation that your shipment has reached our office.

To return your product, you should mail your product to:

Starlanka FG, Inc.
650 S. Hill St., Suite 916
Los Angeles, California US 90014

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.