Terms and Conditions

Please read the following Terms and Conditions (“Terms”) carefully. Your use of www.bluesapphirestones.com (“Website”) constitutes your agreement to these Terms. Starlanka Fine Gems, Inc. (“Starlanka”) reserves the right to make changes to the Website and to these Terms. Changes will be posted on this page.

Merchandise availability

Merchandise availability may vary on this Website. Some special items are available in limited quantities, while supplies last. Display of an item on this Website is not a guarantee that the item is currently in stock or will be available in the future. If you have any questions concerning the availability of a particular item, please contact us:

Starlanka Fine Gems, Inc.
650 South Hill Street, Suite 916
Los Angeles, CA 90014
888-960-9GEM(436)

OR email: info@bluesapphirestones.com

Merchandise display

Starlanka will make a reasonable effort to display its merchandise on this Website as accurately as possible. Unfortunately, several factors, including the display and color capabilities of your computer monitor, may significantly alter what you see on your screen. Therefore, Starlanka is not responsible for the display of any color, size, texture or detail of its merchandise on your computer screen and cannot guarantee the accuracy thereof. However, if you are dissatisfied with any item purchased from this website, you may return or exchange it to us. For more information regarding our return and exchange policy and procedures, please read the terms of sale below.

Gemstone treatment disclosure

Starlanka makes every effort to adhere to best practice industry guidelines for gemstone treatment disclosure and follow practices set forth by the American Gem Trade Association (AGTA).

Copyright and Trademarks

The entire content (images and text) of www.bluesapphirestones.com is copyrighted and may not be reproduced, published, broadcast, posted, modified, transmitted, displayed, distributed, downloaded or otherwise used except as provided herein without the express written permission of Starlanka.

All Starlanka trademarks, trade names, service marks, service names, product names, and intellectual property, whether or not delineated in large print or with trademark symbols or in any other fashion, are trademarks and/or intellectual property of Starlanka Fine Gems, Inc., or its affiliates. The use (except as permitted herein) or misuse of the trademarks or any other intellectual property of Starlanka Fine Gems, Inc. is expressly prohibited and may be in violation of copyright, trademark, slander or libel laws, privacy law and publicity and communications regulations and statutes. Starlanka Fine Gems, Inc. actively and aggressively enforces its intellectual property rights to the fullest extent of the law.

User comments

Any comments, suggestions, ideas, materials and other submissions ("User Comments") that you send to Starlanka are provided on a non-confidential basis. By submitting User Comments, you are granting Starlanka an irrevocable and unrestricted license for any purpose whatsoever, including use, reproduction, publication, broadcast, posting, modification, transmission, display, and distribution. However, because we value the trust that you have placed in us, we will not use any of your personal information (name, etc.) in connection with your User Comments without your consent. For further information regarding Starlanka’s protection of your personal information, please see our Privacy Policy.

You agree that no User Comments submitted by you to the Website will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that no User Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any User Comments you make.

Links to other websites

Links to other websites may be found on this Website. Please note that these links lead to websites that are NOT owned or operated by Starlanka. Starlanka takes no responsibility for such websites or their content. Visiting these pages is at your own risk. Starlanka does not endorse these pages or any content therein. In addition, certain third party sites may also provide links to this Website. None of such links should be deemed to imply that Starlanka endorses such third party sites or any content therein.

By accessing this Website, each user also agrees not to use this Website to post or transmit any offensive, harmful, unlawful, threatening, libelous, defamatory, obscene, abusive, hateful, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or would otherwise violate the law. Starlanka reserves the right to take such action as it deems appropriate in cases where Starlanka websites are used to disseminate such materials.

Information accuracy

Starlanka will use reasonable efforts to include accurate and current information on the Website, but there may be occasions when information on the Website contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability and other matters. Starlanka makes no warranties or representations regarding the accuracy of such information and will not be bound thereby. Starlanka reserves the right to correct any errors and to update Website information at any time (including after you have submitted your order). We apologize for any inconvenience this may cause you.

In compliance with industry standards and FTC guidelines, diamond total carat weights may vary up to 0.07 carats on any jewelry item.

For gemstones, a tolerance of 0.25mm is allowed. Further, as gemstone cuts vary, gemstone carat weights are approximate and may vary considerably from stated approximate weight. In general, gemstone carat weight exceeds stated approximate weight.

Noncommercial use

This Website, its contents and sales of merchandise are intended solely for the personal, noncommercial use of our clients. You may download or copy the content displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. Merchandise is not offered for resale.

Disclaimer

THIS WEBSITE AND ITS CONTENTS ARE PROVIDED "AS IS." STARLANKA FINE GEMS, INC. DISCLAIMS, TO THE FULLEST EXTENT OF THE LAW, ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR WEBSITE. NEITHER STARLANKA FINE GEMS, INC. NOR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS WEBSITE OR ANY ASPECT THEREOF SHALL BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS, USE OR INABILITY TO USE THIS WEBSITE, OR ERRORS OR OMISSION IN THE CONTENT THEREOF, EVEN IF STARLANKA FINE GEMS, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT ACCESS TO AND USE OF WWW.BLUESAPPHIRESTONES.COM AND THE CONTENT THEREOF IS AT YOUR SOLE RISK.

Termination

Starlanka may terminate these Terms and deny you access to the Website at any time, immediately and without notice, if in Starlanka’s sole discretion you fail to comply with any term or condition of these Terms.

Terms of Sale

These Terms apply to your purchase of jewelry and/or gemstones ("Items") from www.bluesapphirestones.com (“Website”). These Terms apply to all purchases, including Internet, telephone, or in-person purchases. By placing an order and/or accepting delivery of Product, you accept and are bound to the terms and conditions of this agreement. These Terms may not be altered, supplemented, or amended by the use of a purchase order or any other document unless otherwise agreed to in a written agreement signed by both you and Starlanka Fine Gems, Inc. (“Starlanka”).

Orders and Payment

Orders placed do not constitute a legal contract until Starlanka ships the items. Terms of payment are within Starlanka’s sole discretion, and unless otherwise agreed to by Starlanka, Starlanka must receive payment prior to Starlanka’s acceptance of an order. Payment for the Items may be made by credit card, wire transfer, personal check, or some other prearranged payment method. If payment is made by credit card, acceptance of orders is subject to credit card verification procedures. We reserve the right to cancel an order if it does not meet our credit card verification standards. If payment is made by personal check, Items will not be shipped until the check clears. Your order is subject to cancellation by Starlanka, at Starlanka’s sole discretion. Starlanka is not responsible for pricing, typographical, or other errors, in any offer by Starlanka and Starlanka reserves the right to cancel any orders resulting from such errors.

Pricing

Prices displayed on this Website are quoted in U.S. currency and are valid and effective only in the United States. Prices are subject to change at any time.

Shipping Charges; Title; Risk of Loss; Taxes

Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Once Items are shipped from Starlanka’s facility the title of the Items pass from Starlanka to the client. Loss or damage that occurs during shipping by a carrier selected by Starlanka is Starlanka’s responsibility. HOWEVER, Starlanka will NOT be responsible for any physical damage to any shipment if it is not inspected at the time of delivery and damages or suspected damages are not clearly noted on the carrier’s paperwork at the time of delivery. Loss or damage that occurs during shipping by any carrier selected by you is your responsibility. You must notify Starlanka within 5 days of the date of delivery of Items, if you believe any part of your purchase is missing, wrong or damaged. Unless you provide Starlanka with a valid and correct tax exemption certificate applicable to your purchase of Items and the Items ship-to location, you are responsible for sales and other taxes associated with the order. Any quoted shipping dates are estimates only.

Backorders

There may be times when an item you wish to order is on backorder. Backorder simply means that the product is out of stock at the time, but the warehouse is aware that you want the item. When the item arrives, we will automatically ship your order to you if we do not hear otherwise. Your credit card account will not be charged until the item is shipped. We ship the in-stock items immediately and then ship the backordered items separately when they come in. If your order requires two shipments due to backorder, you will only be charged for shipping on the initial order.

Special Orders

Special orders may only be canceled within 24 hours of being placed.

After the 24-hour window, special orders are both non-refundable and non-exchangeable.

Return and Exchange Policy and Procedures

Starlanka Fine Gems, Inc. wants you to be satisfied with your purchase. Therefore, you may return or exchange your Starlanka Fine Gems, Inc. merchandise within 30 days after you receive your product and we will issue a refund. Please note that items showing signs of wear or those that have been engraved, altered, resized or damaged in any way cannot be accepted for return.

To return or exchange gemstones and/or jewelry, please follow these directions:

Email: info@bluesapphirestones.com to request a Return Merchandise Authorization (RMA) Number (a return cannot be processed without obtaining a RMA number first).

Package your item securely including all original packing and collateral items. Include your RMA number, name, address, phone number and email address.

Insurance is the responsibility of the individual. Both FedEx and UPS will not insure gemstones. Please ship your package via US Postal Service Registered mail insured for the total value of the contents. Also, request a return receipt for confirmation that your shipment has reached our office.

All authorized returns should be sent to our office at:

Starlanka FG, Inc.
650 S. Hill Street, Suite 916
Los Angeles, CA 90014

Please follow these instructions exactly, failure to do so will prevent the processing of your return or exchange.

Please allow 7 business days for the processing of your return or exchange from the date we receive your package. Additionally, refunds on your credit card may take an additional 3 -5 business days to appear on your credit record as your banking institution may require additional days to process and post the transaction to your account once the information is received from Starlanka Fine Gems, Inc.

Repairs and replacement

Repairs are of no charge within 90 days after have you have received your item. Please note that all repairs are handled individually and after the first 90 days after receipt are at the customer’s expense. Please follow these directions for repairs and replacements:

Please email: info@bluesapphirestones.com and we will reply with an estimate of the cost for the repair and further instructions. Make sure to include your name, address, phone number and e-mail address, and note the reason for repair.

All Repairs should be mailed to:

Starlanka FG, Inc.
650 S. Hill Street, Suite 916
Los Angeles, CA 90014

All items returned for repair must comply with all of the terms of the return policy described above, including obtaining a prior RMA Number and insuring the items returned for repair.

International Orders

Please note that the following additional terms and conditions apply to all international orders:

The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.

Prices and shipping fees do not include brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser. All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.

All international orders regardless of payment method are subject to order verification.

For product returns, the purchaser is the exporter from the destination country and is responsible for compliance with all laws, regulations and restrictions of the destination country. The purchaser must prepay all costs of return.

Limitation of Liability

ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT ARE DISCLAIMED BY STARLANKA FINE GEMS, INC. DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, OR LOSS OF BUSINESS. EXCEPT AS EXPRESSLY PROVIDED HEREIN, STARLANKA FINE GEMS, INC. WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, STARLANKA FINE GEMS, INC. IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT PAID FOR THE APPLICABLE PRODUCT.

Governing Law

The parties agree that these Terms, any sales thereunder, or any claim, dispute or controversy (whether in contract, tort, or otherwise, whether preexisting, present or future, and including statutory, common law, and equitable claims) between you and Starlanka arising from or relating to these Terms, its interpretation, or the breach, termination or validity thereof, the relationships which result from these Terms, Starlanka’s advertising, or this Website shall be governed by the laws of the state of California, U.S.A., without regard to conflicts of laws rules. Any actions, regardless of form, arising out of your transaction with Starlanka or the Items must be brought within the applicable statutory period, but in no event more than one year from the date of purchase of Items.